TicketProof / Help Centre
Help Centre
How TicketProof works, feature by feature. Can’t find what you need? Email support@ticketproof.co.uk — we aim to reply within two working days.
Quick answers
How long does a warden report stay live?
Up to 2 hours — drivers keep it honest with Still There and Gone votes while it’s live.
What do the marker colours mean?
Green is low risk, yellow some recent enforcement, orange frequent — and a red pulsing ring means a warden is active nearby right now.
Do I need an account to browse the map?
No — browsing is free as a guest. Reporting wardens, saving favourites and appealing tickets need a free account.
Is the appeal assessment really free?
Yes — your case is assessed free of charge, and you only pay if you choose to go ahead with a letter.
Browse by topic
No matches — try a different word, or email support@ticketproof.co.uk and a human will help.
Getting started
What TicketProof is, what’s on the map, and what needs a free account.
How warden reporting works
The 200 m rule, how long reports stay live, and Still There / Gone votes.
Parking risk levels
What green, yellow and orange markers mean — and the red enforcement ring.
Using the parking timer
Presets, custom durations, and the reminders that stop you overstaying.
Navigation
Turn-by-turn guidance, rerouting, arrival detection and finding your car.
Appealing a parking ticket
The free assessment, Clara, your appeal letter and evidence pack.
Accounts & signing in
Guest browsing, changing your details, password resets and deleting your account.